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Mock exam available

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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welches Leitprinzip konzentriert sich auf die Reduzierung von Kosten und menschlichen Fehlern?

A) Fokus und Wert
B) Ganzheitlich denken und arbeiten
C) Optimieren und automatisieren
D) Zusammenarbeiten und Sichtbarkeit fördern

2. Welcher Aspekt des „Service Level Managements“ fragt Servicekonsumenten, was ihre Arbeit beinhaltet und wie die Technologie ihnen dabei hilft?

A) Kundenfeedback
B) Betriebskennzahlen
C) Kundenbindung
D) Geschäftsmetriken

3. Was sollte innerhalb einer Organisation konstant bleiben, auch wenn sich die Ziele der Organisation ändern?

A) Serviceangebote
B) Leitprinzipien
C) Ausgänge
D) Ergebnisse

4. Welches ist eine Aktivität der Problemmanagementpraxis?

A) Autorisierung von Änderungen zur Behebung der Problemursache.
B) Schnellstmögliche Wiederherstellung des normalen Dienstbetriebs
C) Lösung von Vorfällen in einer Zeit, die den Kundenerwartungen entspricht
D) Priorisierung von Problemen basierend auf dem Risiko, das sie darstellen

5. Welche Aktivität in der Wertschöpfungskette stellt sicher, dass die fortlaufende Serviceaktivität den Erwartungen der Benutzer entspricht?

A) Liefern und unterstützen
B) Einbinden
C) Plan
D) Erhalten/Erstellen

Solutions: