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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A) Service level management
B) Service catalogue management
C) Demand management
D) Service transition

2. Which of the following statements about standard changes are CORRECT?
1 . The approach is pre-authorized
2 . The risk is usually low and well understood
3 . Details of the change will be recorded
4 . Some standard changes will be triggered by the request fulfillment process

A) 1, 2 and 4 only
B) 2 and 3 only
C) 1 only
D) All of the above

3. Which ITIL process is used to restore normal service operation as quickly as possible?

A) Problem management
B) Service level management
C) Availability management
D) Incident management

4. What is the BEST description of the CSI register?

A) It is a record of completed improvements and the relevant customer satisfaction metric
B) It is a record of all authorised changes and their planned implementation dates
C) It is a record of proposed improvement opportunities and the benefits that will be achieved
D) It is a record of new services to be approved by a customer, including proposed implementation dates

5. Which of the following BEST describes technical management?

A) Senior managers responsible for all staff within the technical support function
B) A function responsible for facilities management and building control systems
C) A function that provides hardware repair services for technology involved in the delivery of service to customers
D) A function that includes providing technical expertise and overall management of the IT infrastructure

Solutions: