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Salesforce ED-Con-101 Exam Syllabus Topics:

Salesforce Certified Education Cloud Consultant Sample Questions:

1. An institution is experiencing record locking and sharing performance issues in a Salesforce org with the Education Data Architecture (EDA). A consultant notices there are more than 10,000 child records associated to a single parent record.
Which object should the consultant review first?

A) Relationships
B) Accounts
C) Affiliations

2. A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?

A) Einstein Next Best Action
B) Salesforce Identity
C) Service Cloud
D) Digital Engagement

3. University Advancement staff are required to authenticate to internal systems both by logging in with a username and password and by authenticating vis an app on their phone.
Which identity management feature should the consultant recommend to meet this requirement?

A) Multi-factor authentication
B) Connected apps
C) Social sign-on
D) Single sign-on

4. The intellectual Property department at a research university needs to manage the institution's patents. The department does not serve students and has a B2B business process.
Which account mode! should the constant recommend?

A) Standard account Model
B) administrative Account Model
C) Household Account Model

5. A large university is planning to release a new recruitment and admissions solution using Salesforce. The university is closely evaluating a launch window in conjunction with the campus calendar.
Where should the university confirm the Salesforce product release dates that could impact the timeline?

A) Setup Menu
B) Trailhead
C) Salesforce Trust website
D) partner Community

Solutions: