Microsoft Dynamics 365 Customer Service Functional Consultant : MB-230

MB-230 Exam Simulator
  • Exam Code: MB-230
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant
  • Updated: Aug 10, 2026
  • Q & A: 373 Questions and Answers

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About Microsoft MB-230 Exam Braindumps

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Mock exam available

Our company does not only give consideration to improve the quality of our product but also take into account the fact that many people always feel nervous in the exam and cannot perform well in the real Microsoft Dynamics 365 Customer Service Functional Consultant exam. In order to solve this problem, our company has prepared mock exam in the PC version of our Microsoft Dynamics 365 training materials, you can get the mock exam with the windows operation system. Then you can take part in the mock exam which simulates the question types as well as in the real exam, you can take part in the mock Microsoft Microsoft Dynamics 365 Customer Service Functional Consultant exam as many times as you like in order to get used to the exam atmosphere and get over your tension towards the approaching exam, in this way, you can do your best in the real exam.

Career Path After Acing Microsoft MB-230 Exam

The Microsoft MB-230 exam leads to the associate-level certification. This certificate is all you need to be successful in your field. After earning it, you will be able to apply for several job roles, which also offer a good salary. To be precise, these are the positions you can pursue after getting certified:

  • Dynamics Ax Developer;
  • Microsoft Dynamics CRM Architect;
  • Dynamics Ax Solution Architect.
  • Microsoft Dynamics Consultant;
  • Microsoft Architect;

Interestingly, all the above-mentioned job titles are paid between $24,807 and $99,751 per year.

In contemporary economic society, it is universally acknowledged that people feel more and more stress from life and work, and stress have a wider and more serious influence on every person mainly because of that competition in the society is becoming more and more intense. In order to improve your own competitiveness in your field, the best alternative on your part is to work a way out via taking part in the exam and trying your best to get the related certification, while our company has been engaged in compiling the best study materials for over ten years in order to help the candidates who will take part in the exam to pass the Microsoft Dynamics 365 Customer Service Functional Consultant exam as well as getting the related certification with great ease. Then I will list some of the shining points of our MB-230 training torrent for your reference.

Microsoft MB-230 exam simulator

Analytics Management: 10-15%

  • Customer Service Insights Configuration: This section requires one’s knowledge of use cases and capabilities of Customer Service Insights dashboards. It also measures the skills in managing workspaces and connecting to Customer Service Insights.
  • Visualization Creation & Configuration: The candidates need to possess the expertise in designing and creating charts and reports with the use of Design wizard. This subtheme will also evaluate the competence of the examinees in configuring interactive dashboards.

What is the duration, language, and format of MB-230: Microsoft Dynamics 365 Customer Service Exam

  • Passing Score 700 / 1000
  • Number of Questions: 40 - 60 (Since Microsoft does not publish this information, the number of exam questions may change without notice.)
  • Length of Examination: 45 mins
  • language: English
  • Type of Questions: This test format is multiple choice.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

Affordable price

As far as our company is concerned, helping the candidates who are preparing for the exam takes priority over such things as being famous and earning money, so we have always kept an affordable price even though our Microsoft Dynamics 365 Customer Service Functional Consultant training materials have the best quality in the international market during the ten years. What's more, we will provide a discount for our Microsoft training materials in some important festivals in order to thank for the support of our new and regular customers, you might as well keeping a close eye on our website in these important festivals. We will be very glad that if you can be the next beneficiary of our Microsoft Dynamics 365 Customer Service Functional Consultant training materials, we are looking forward to your success in the exam.

Microsoft MB-230 Exam Syllabus Topics:

SectionWeightObjectives
Implement Customer Service multi-session experience5-9%- Configure Customer Service workspace
  • 1. Set up app profiles and session templates
    • 2. Integrate channels and productivity tools
      Implement Microsoft Power Platform integration2-6%- Integrate Power Apps and Power Automate
      • 1. Create custom forms and workflows
        • 2. Connect Customer Service with other apps
          Manage entitlements and service level agreements (SLAs)15-19%- Configure entitlements
          • 1. Associate entitlements with customers and cases
            • 2. Define entitlement terms and restrictions
              - Implement SLAs
              • 1. Define SLA KPIs and timelines
                • 2. Manage SLA calculations and pauses
                  • 3. Configure SLA actions and warnings
                    Implement scheduling10-14%- Configure service scheduling
                    • 1. Set up resources and resource groups
                      • 2. Implement scheduling rules and availability
                        • 3. Define service activities and requirements
                          Implement Connected Customer Service2-6%- Set up IoT and field service integration
                          Manage analytics, visualizations, and insights5-9%- Create and manage dashboards and reports
                          • 1. Build custom dashboards and visualizations
                            • 2. Use out-of-box Customer Service reports
                              - Implement Customer Voice surveys and feedback
                              Manage cases and knowledge management51-55%- Implement knowledge management
                              • 1. Integrate knowledge with cases and portals
                                • 2. Create and manage knowledge articles
                                  • 3. Configure knowledge search and recommendations
                                    - Create and manage cases
                                    • 1. Configure case types and statuses
                                      • 2. Manage case hierarchies and relationships
                                        • 3. Implement case routing and queues
                                          - Configure Dynamics 365 Copilot for Service
                                          Implement routing and work distributionnull- Configure unified routing
                                          • 1. Define routing rules and decision trees
                                            • 2. Set up workstreams and queues

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