Mock exam available

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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Wer ist dafür verantwortlich, dass der Anforderungserfüllungsprozess gemäß dem vereinbarten und dokumentierten Prozess durchgeführt wird?

A) Der Anforderungserfüllungsprozess-Manager
B) Der Service Manager
C) Der Service Desk Manager
D) Der Besitzer des Anforderungserfüllungsprozesses

2. Ordnen Sie die folgenden Aktivitäten den Phasen des Deming-Zyklus zu
1. Überwachen, Messen und Überprüfen
2. Kontinuierliche Verbesserung
3.Initiativen umsetzen
4.Plan für Verbesserungen

A) 3 Plan, 2 Do, 4 Check, 1 Act
B) 2 Plan, 3 Do, 4 Check, 1 Act
C) 1 Plan, 2 Do, 3 Check, 4 Act
D) 4 Plan, 3 Do, 1 Check, 2 Act

3. Welches der folgenden Ziele ist KEIN Ziel des Problemmanagements?

A) Minimierung der Auswirkungen von Ereignissen, die nicht verhindert werden können
B) Wiederkehrende Vorfälle beseitigen
C) Verhindern, dass Probleme und daraus resultierende Vorfälle auftreten
D) So schnell wie möglich den normalen Servicebetrieb wiederherstellen

4. In vielen Organisationen ist die Rolle des Incident Managers dem Service Desk zugewiesen.
Es ist wichtig, dass der Incident Manager die Befugnis erhält,

A) Verwalten Sie Vorfälle nur effektiv über die erste und zweite Zeile
B) Verwalten Sie Vorfälle nur effektiv über die erste Zeile
C) Verwalten Sie Vorfälle nur in der 3. Zeile effektiv
D) Verwalten Sie Vorfälle effektiv über die 1., 2. und 3. Zeile

5. Das Availability Management ist verantwortlich für die Verfügbarkeit der:

A) Komponenten und Geschäftsprozesse
B) Services und Geschäftsprozesse
C) Services und Komponenten
D) Services, Komponenten und Geschäftsprozesse

Solutions: