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Mock exam available

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ITIL Foundation Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITIL Foundation exam dumps will include the following topics:

• Understand how the ITIL guiding principles can help an organization adopt and adapt service management
• Understand the activities of the service value chain, and how they interconnect
• Understand 7 ITIL practices
• Understand the key concepts of service management
• Understand the four dimensions of service management
• Understand the purpose and components of the ITIL service value system
• Know the purpose and key terms of 15 ITIL practices

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ITILFND06: Functions – this topic area will evaluate your ability to describe the objectives, role, and organizational structures with the service desk function, which include:

• • Specific service desk function;• Technical management function;• Application management function with application development;• IT operation management function.

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