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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)

A) "desktopChatApp": {"webexConfigured": true}
B) "comp": "agentx-webex"
C) "webexAppEnabled":true
D) "comp": "webex-app"
E) "webexApp": {"enabled": true}

2. A collaboration engineer analyzes Webex Control Hub analytics and notices increased call failures from a specific branch office. Which action should be performed first?

A) Replace all branch IP phones
B) Disable SRTP temporarily
C) Verify WAN performance and packet statistics
D) Rebuild the organization tenant

3. Drag and Drop Question
A user has the agent role and needs a desktop experience that meets these requirements:
- stops receiving inbound engagements without affecting KPIs
- can transfer calls to frequent destinations
- can categorize the call intent
Drag and drop the actions that must be performed from the left onto the right to configure WxCC to accomplish this goal. Actions can be placed in any order. Not all options are used.

4. Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
Which action helps to identify the cause of the issue?

A) Review the Webex Contact Center Queues configuration.
B) Check the SIP trunk status on the customer's Session Border Controller.
C) Verify that the Webex Contact Center channels are associated.
D) Review the Webex Contact Center Analyzer that checks the call logs.

5. A collaboration engineer needs to secure communications between Webex devices and cloud services. Which protocol combination provides signaling encryption and media encryption?

A) SIP and RTP
B) HTTPS and FTP
C) TCP and UDP
D) TLS and SRTP

Solutions: