Mock exam available

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BlackBerry 10 Support Specialist Sample Questions:

1. From the BlackBeriy 10 (BB10) handheld, where can a list of places to aid in understanding an error message be found?

A) Settings > Help > Support
B) Settings > General > Support
C) Options > Help > Support
D) Help > Support

2. Where would a new user look to swap the SIM on a BlackBerry Device?

A) Beneath the battery cover
B) Side ports
C) Bottom of device
D) SD card

3. Where would the PIN of the BlackBerry 10 (BB10) handheld be obtained?

A) Settings > About > Hardware
B) Settings > Advanced > About > Hardware
C) Settings > About > General
D) Options > About > General

4. A user would like to restore data to their device using BlackBerry Link. How can this task be accomplished?

A) Connect the device, click on the device via the arrow, click restore.
B) Connect the device, click on settings, click on the device, click restore now.
C) Click on settings, click on the device, click restore.
D) Click on the device via the arrow, click restore.

5. Which of the following is an essential aid to investigate a problem experienced on a BlackBerry 10 (BB10) smartphone when being reported to BlackBerry?

A) Playbook
B) The time of occurrence and the device logs
C) The location of the device
D) BlackBerry Device Service (BDS) server name

Solutions: