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Avaya Oceana® Solution Support Sample Questions:

1. During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

A) Choose Import Mode: Initial (only for Initial synchronization)
B) Choose Import Mode: Initial (run every time for synchronization)
C) Choose Import Mode: (renew for renewing synchronization)
D) Choose Import Mode: Sync (run every time for synchronization)

2. After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A) Work Assignment
B) Context Store
C) ORC Rest Service
D) Unified Collaboration Model
E) Messaging Service

3. The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

A) The AES is not equipped with a correct AES license.
B) The AES CTI CSC user and password are Incorrect.
C) Avaya Oceana is not equipped with an Oceana Base license.
D) The AES Switch Link Is down to Communication Manager.

4. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
B) Add the new Avaya Oceana agent using Control Manager.
C) Remove the Agent ID from Communication Manager.
D) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.

5. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

A) CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log
B) CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService
C) CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
D) CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService

Solutions: