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Avaya IP Office Configuration and Maintenance Sample Questions:

1. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?

A) System Status Application
B) Advanced Summary Reporter
C) Call Detail Reporter
D) Historical Reporting Application

2. Which application can be used in conjunction with one-X@ Portal to provide full softphone and call handling capability for users?

A) IP office Video Softphone
B) IP Office Phone Manager Pro
C) IP Office Voice Portal
D) IP Office Softconsole

3. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
B) ACD via VM Pro Campaign Manager and a campaign database
C) ACD to distributed Hunt Groups and one-X Portal Call Accounting
D) ICR with account codes and CDR-enabled for billing.

4. Which method will avoid corruption of the data on the SD card when removing the SD card?

A) Dial the shutdown short code to shutdown the card before removing the SD card
B) Use the Manager application to shutdown the card before removing the SD card.
C) Pull out the card. Special shutdown is not required.
D) Use System Monitor to shutdown the card before removing the SD card.

5. During the installation process of one X@ Portal, which application is requested if W is riot already installed on the Windows server?

A) PHP
B) .NET 2.0 framework
C) Java
D) SAPI

Solutions: