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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. What is the term of an extension that routes calls to specific vector?

A) Vector Directory Number (VDN)
B) Vector Routing Number (VRN)
C) Routing Directory Number (RDN)
D) Hunt Group Number (HGN)

2. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
B) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
C) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
D) From Solaris login as root and use the date command

3. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
B) It is not necessary far either the reporting adjunct or the switch release to change.
C) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
D) Only the switch release in the CMS needs to be changed to CM6.

4. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Route-to digits
B) Route-to number
C) Collect digits
D) Messaging skill
E) Converse-on skill

5. Which command is used to find the current CMS release?

A) pkginfo -x cms
B) pkginfo -p cm
C) pkginfo cms
D) pkginfo -r cms

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