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NEW QUESTION 10
In the base ServiceNow instance, how are User Criteria used?
- A. To control what a user sees in the information and suggested reading widgets
- B. To control which users can access the HR Case application
- C. To control read and write access to Knowledge bases and articles
- D. To control which users can access the HR Service Portal
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUserCriteria.html
NEW QUESTION 11
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?
- A. HR Service, Topic Category, COE.
- B. HR Service, Topic Detail, Topic Category, COE.
- C. HR Service, Topic Category, Activity Category, Activities, COE.
- D. HR Service, Topic Detail, COE.
Answer: B
NEW QUESTION 12
If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?
- A. The roles were manually granted by an HR Admin.
- B. The roles were manually granted by a ServiceNow security user.
- C. The Admin will always have access to all HR tables and data.
- D. When the HR plugins are installed, the necessary HR roles are added to the Admin role.
Answer: D
NEW QUESTION 13
On the HR Case form, some HR Services have associated Response templates.
What determines which HR Services have Response Templates?
- A. The User Criteria on the HR Service
- B. The table and conditions on the Response Template record
- C. The HR Criteria on the Response Template record
- D. The HR Criteria on the HR Service
Answer: B
NEW QUESTION 14
HR Profiles may be created for multiple employees using conditions and criteria in which module?
- A. Create new Case
- B. Create Human Resources Profile
- C. Bulk Cases
- D. Generate HR Profiles
Answer: D
NEW QUESTION 15
What types of HR Document templates may be created in ServiceNow? (Choose two.)
- A. PDF document templates
- B. Text document templates
- C. Word document templates
- D. Document Templates
Answer: A,D
NEW QUESTION 16
What method needs to be invoked from MatchingRuleProcessor class?
- A. processAndGelList
- B. processAndGetCandidates
- C. processAndGetUsers
- D. processAndGetArray
Answer: B
NEW QUESTION 17
If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?
- A. the activity must be manually closed by the HR professional
- B. the Lifecycle Event will be canceled
- C. the activity must be manually closed by the Subject person
- D. the activity will be skipped
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-lifecycle-event-activity.html
NEW QUESTION 18
What are the key differentiators between an HR Profile record and a User record? (Choose three.)
- A. The HR Profile stores login credential information.
- B. The HR Profile includes employee organizational information like Colleagues.
- C. The HR Profile stores the employee's assigned delegates.
- D. The HR Profile includes group membership information.
- E. The HR Profile may include employee marital status.
- F. The HR Profile is intended to store confidential employee data that is pertinent for HR.
Answer: C,E,F
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileRecords.html
NEW QUESTION 19
What determines if a user can view a Knowledge article?
- A. ACL Rules
- B. Can/Cannot Contribute User Criteria
- C. Can/Cannot Read User Criteria
- D. HR Criteria
Answer: C
NEW QUESTION 20
If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?
- A. HR Service, HR Template, and Record Producer.
- B. HR Service, HR Template, Record Producer, and Lifecycle event type.
- C. HR Service and HR Template.
- D. HR Service.
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-release-notes/page/release-notes/hr-service-delivery/ hr-service-delivery-rns.html
NEW QUESTION 21
Which of the following are examples of HR application scopes? (Choose four.)
- A. Human Resources: COE
- B. Human Resources: Service Portal
- C. Human Resources: Core
- D. Human Resources: Integrations
- E. Human Resources: Lifecycle Events
- F. Human Resources: Global
- G. Human Resources: Knowledge
Answer: B,C,D,E
NEW QUESTION 22
If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?
- A. The roles were manually granted by an HR Admin.
- B. The roles were manually granted by a ServiceNow security user.
- C. The Admin will always have access to all HR tables and data.
- D. When the HR plugins are installed, the necessary HR roles are added to the Admin role.
Answer: D
Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_article&sys_id=2a3c8b32dbdfd74054250b55ca961930
NEW QUESTION 23
If a new HR Knowledge base is created, how can it be included in the Knowledge results section on the HR Case form?
- A. Add it to the Contextual Search configuration
- B. Add it to the HR Template
- C. All Knowledge bases are searched by default
- D. Add it to the HR Service configuration
Answer: D
NEW QUESTION 24
If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?
- A. Add the Delegated Developer role to your User record
- B. Nothing would need to be done
- C. Manually add the security_admin role to your User record
- D. From the User dropdown in the banner, elevate your role to security_admin
Answer: A
NEW QUESTION 25
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For more info read reference:
CIS-HR Certification Reference
Certification Topics of CIS-HR Exam
Our CIS-HR exam dumps covers the following objectives of ABA Certified Trust and Financial Advisor (CTFA) Exam.
- Service Availability
- Business Continuity
- Service Delivery
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