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SAP Certified - SAP Field Service Management Sample Questions:

1. What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.

A) Marketing and sales process
B) IT and HR integration
C) Customer satisfaction levels
D) Vision and execution

2. Select some of the Application Programming Interfaces (APIs) that offer access to the data and functionalities of Field Service Management from external systems.
There are four correct answers.

A) Service API
B) Data API
C) Appointment Booking API
D) Mobile API
E) Query API

3. Which statement is true regarding the planning widget?
Choose the correct answer.

A) An administrator can choose which policy is applied by the planning widget
B) A dispatcher can choose which policy is applied by the planning widget
C) The planning widget can handle only 1 technician at a time
D) The planning widget can handle only 1 activity at a time

4. A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.

A) False
B) True

5. The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.

A) False
B) True

Solutions: