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Facebook Certified Community Manager Sample Questions:

1. A community manager works on a Facebook group that handles sensitive subject matter. The personal identities of the group's admin team must be kept confidential. The community manager wants to enable the admins to moderate discussions while fully protecting their personal profiles from harassment.
What should the community manager do?

A) Create a joint moderation account with the name of the group
B) Make the team's Facebook Page an admin of the group
C) Enter a list of potentially offending keywords into the moderation tool
D) Enforce a strict policy of blocking any profile that sends a message to a member of the admin team

2. A company offers marketing training for a monthly fee. In addition to training, paying members are given access to an exclusive online community to connect with their peers. The community is very active, and members report they are getting value from the group. However, the CEO is concerned that the community does not increase revenue or decrease cost for the company and is considering closing the community aspect of the offer.
What action should the community manager take to build a case for keeping the community open?

A) Post a poll in the community asking members if the company should close the group
B) Document the number of members and engagement statistics for the CEO to review
C) Determine if members of the group are more likely to retain their monthly membership
D) Survey members for positive community experiences to share with the CEO

3. A community with a strong online and in-person offering received funding 12 months ago to grow and scale the community globally. To secure similar future funding opportunities and brand partnerships, the community manager needs to compile a report that shows that the community achieved its goals with the original funding.
Which data should the community manager include in this report?

A) Share quotes and a detailed word cloud to illustrate key sentiments and powerful member recommendations
B) Compile insights that include dates, demographics of members across the community and growth numbers
C) Show a graph that includes online and offline community membership growth numbers for the past 5 years
D) Compile a set of community recommendations and testimonials with individual demographic information

4. A new community manager joins the team of a large online retailer. This person is one of nine community managers who handle support queries. Community managers must remain on brand while maintaining an individual presence in the community.
Which option should each community manager use?

A) The approach that the team agreed upon and the company approved
B) A company-branded profile used by all community managers with each reply signed by name
C) The personal profiles of each community manager to make it clear who is replying
D) The agreed result from a recent poll stating that each community manager will use their initials

5. A well-regarded celebrity community member violates a group rule that does not allow posts that contain political discussion. Post approval is turned on in this group.
This is the first time that this community member has submitted a post and the first time that the community member has violated the guiding principles.
What are two courses of action the community manager can take in this situation to maintain the group's culture? (Choose 2)

A) Adjust the rules to allow political content and generate more group engagement
B) Approve the post and close commenting to prevent political discussion
C) Decline the post with feedback to educate the celebrity on the group policy
D) Approve the post with a warning to the celebrity
E) Treat the celebrity according to the policy of the group

Solutions: