Avaya 3001 exam : Avaya IP Office Configuration and Maintenance Exam

3001 Exam Simulator
  • Exam Code: 3001
  • Exam Name: Avaya IP Office Configuration and Maintenance Exam
  • Updated: Aug 02, 2026
  • Q & A: 84 Questions and Answers

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Avaya 3001 Exam Syllabus Topics:

SectionObjectives
Topic 1: Maintenance, Troubleshooting, and System Monitoring- System diagnostics
  • 1. Log analysis
    • 2. Alarm handling
      - Backup and restore procedures
      • 1. Configuration backup
        • 2. System recovery
          Topic 2: Voice Services and Telephony Features- Basic telephony services
          • 1. Call handling features
            • 2. Voicemail configuration
              - SIP and trunk configuration
              • 1. PSTN integration basics
                • 2. SIP trunk setup
                  Topic 3: IP Office System Installation and Configuration- Hardware and platform components
                  • 1. Expansion modules and endpoints
                    • 2. IP Office control units
                      - Initial system setup and licensing
                      • 1. System configuration basics
                        • 2. License management and activation
                          Topic 4: User, Extension, and Group Management- User provisioning
                          • 1. Extension assignment
                            • 2. User profiles and rights
                              - Hunt groups and call distribution
                              • 1. Group configuration
                                • 2. Call routing logic

                                  Avaya IP Office Configuration and Maintenance Sample Questions:

                                  1. Which requirement for the web browser is used for Web Voicemail access?

                                  A) ActiveX
                                  B) JavaScript enabled
                                  C) Adobe Reader installed
                                  D) VoiceMail Plug-In enabled


                                  2. When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?

                                  A) Advanced Small Community Networking (SCAN)
                                  B) IP500 IP Office Multi-Site Network (MSN)
                                  C) IP300 Voice Networking Channels
                                  D) Preferred edition - Messaging


                                  3. A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A
                                  20-channel SIP trunk on a dedicated 2 MR connection will be used.
                                  The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The customer wants the highest voice quality while keeping Voice Compression Modulo (VCM) resource use at a minimum.
                                  Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?

                                  A) G.711 for the SIP trunk and G.711 for the IP telephones
                                  B) G.711 for the SIP trunk and G.729(a) for the IP telephones
                                  C) G.729(a) for the SIP trunk and G.729(a) for the IP telephones
                                  D) G.729(a) for the SIP trunk and G.711 for the IP telephones


                                  4. When testing an implementation, users are attempting to dial out of the system (outbound tall) and they receive the message "Unobtainable" on the display of their telephones, and the tall fails. What is the cause of the problem?

                                  A) The user rights are not defined.
                                  B) The users have not been assigned a direct dial code.
                                  C) The upgrade license is not valid in the IP Office.
                                  D) The lines on the system are out of service.


                                  5. In which folder on the SD card would you place the firmware files (.bin) for an IP telephone?

                                  A) /primary
                                  B) /Ivmail
                                  C) /backup
                                  D) /dynamic
                                  E) /temp


                                  Solutions:

                                  Question # 1
                                  Answer: B
                                  Question # 2
                                  Answer: B
                                  Question # 3
                                  Answer: A
                                  Question # 4
                                  Answer: D
                                  Question # 5
                                  Answer: A

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