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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designer atCloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.
How should the designer help mitigate pushback from developers?

A) Ask a manager or superior to doit.
B) Hand them a printout of the design
C) Let them know the designer is the expert.
D) Invite them to user testing.

2. Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration.
Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs?

A) Customizing and administering Salesforce
B) Maintaining relationships with existing customers
C) Managing sales pipeline and forecasting

3. A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants.
What should the UX Designer consider while presenting the findings?

A) Report only the new issues, and omit already known bugs.
B) Include the names of participants in the report.
C) Be specific about the issues testers encountered.

4. A UX Designer at Cloud Kicks wants to utilize a design thinking approach for the design of new customer services.
Which approach combination encourages more creative problem-solving?

A) Simple and innovative
B) Divergent and convergent
C) Agile and efficient

5. Cloud Kicks (CK) wants to display contact information, including avatar, name, and title, for people who are related to a customer on a Record page. However, title space is available.
Which standard component's design should be used given CK's constraints?

A) Tiles
B) Interactive Cards
C) Table
D) Tree Grid

Solutions: