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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Cloud Kicks has tasked its Loyalty Consultant with setting up its new Loyalty Management platform. The business requirement is to create personalized experiences across its customer journey.
Which solution should the Loyalty Consultant utilize to create personalized customer experiences?

A) Salesforce Order Management System
B) Salesforce Marketing Cloud
C) Salesforce Slack
D) Salesforce Sales Cloud

2. When implementing Analytics for Loyalty, what are the three steps to turn on analytics and dashboards?

A) Assign Analytics for Loyalty User Permissions.
B) Create an App using existing templates
C) Create standard Salesforce reports and dashboard
D) Schedule dataflow for the analytics
E) Install CRM Analytics package

3. What is the correct implementation approach for an Administrator to target a promotion only for specific products?

A) Create product attributes in Promotion Setup
B) Create a custom list on the promotion
C) Map products to promotion through an out-of-the-box Related List
D) Add promotion to the lookup field on the product

4. Universal Containers (UC) plans to implement Loyalty Management and change its current strategy of giving benefits to all members equally. UC wants to use its Loyalty program to build a network of brand advocates-people who are willing to endorse the UC brand because of positive experiences.
Which three ways can Loyalty Management help to fulfill the new strategy?

A) Create a Loyalty program tier with member benefits to keep customers engaged.
B) Issue tickets to a concert to any Loyalty member that posts a product review on social media
C) Maintain a Loyalty solution on separate systems (Loyalty Management for accruals and an External Analytics system) to ensure data integrity
D) Send promotions at the right time to the right program members using Salesforce CDP's market segmentation capabilities
E) Define a transactional point-based program, in which one point is earn for every dollar spent

5. A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?

A) Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
B) Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
C) Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked
D) Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked

Solutions: