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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which SIP response code indicates a successful call redirect?

A) 302 Moved Temporarily
B) 404 Not Found
C) 200 OK
D) 486 Busy Here

2. What is a key technical advantage of using VoiceXML (VXML) for IVR application development in AICC compared to a proprietary scripting language?

A) VXML requires less processing power, leading to higher port density.
B) VXML allows for portability across different VXML-compliant platforms, reducing vendor lock-in.
C) VXML is inherently more secure than any other protocol.
D) VXML integrates directly with SIP trunks without a media server.

3. In a contact center using AICC, which metric, when correlated with First Call Resolution (FCR), provides the strongest indicator of long-term customer satisfaction?

A) Customer Satisfaction (CSAT) score
B) Agent occupancy rate
C) Average Handle Time (AHT)
D) Number of calls per agent

4. In a high-security environment, why might "Silent Monitoring" of agent calls be technically implemented using a passive network tap instead of an active signal from the CTI server?

A) Passive taps are less expensive.
B) It is undetectable by the agent and does not generate any signaling that could impact the call.
C) It provides higher quality recordings.
D) It is the only method supported by the AICC software.

5. For a global AICC deployment, which technique is used to minimize latency for agents and customers in different continents?

A) Using a single codec for all calls.
B) Using a global load balancer to direct users to the nearest regional AICC instance.
C) Increasing the bandwidth of the WAN links.
D) Deploying a single, centralized AICC cluster in one data center.

Solutions: