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IBM M8010-238 Exam Syllabus Topics:

IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. What are approval rules?

A) Rules that are programmed into the system to facilitate approval workflow.
B) Rules that determine who has to approve next.
C) Rules that if triggered approve discounts given on a quote.
D) Rules that determine if an approval is necessary for a quote.

2. In what phase of the Smarter Commerce lifecycle does IBM Sterling Configure Price Quote (CPQ) solution fit into?

A) Sourcing and procurement of goods and services.
B) Personalization and marketing across all channels.
C) Servicing customer needs across multiple channels.
D) Selling and fulfillment across channels.

3. What type of capability is NOT provided by Delivery and Services Scheduling?

A) Abilityto determine the best delivery crew or service provider.
B) Ability to setup warranty based annual service maintenance schedules.
C) Ability to schedule appointment at the time of creating an order.
D) Ability to connect Inventory availability with crew availability.

4. WebSphere Commerce helps businesses to deliver and manage brand experience across which of the following channels and touchpoints?

A) WebSphere Commerce does not manage the customer experience.
B) Web only.
C) Web, mobile, call center, in-store, and extended channels such as social networks.
D) Any B2C touchpoint, excluding B2B.

Solutions: