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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Field Service Management Fundamentals | 12% | - Core business processes - Solution overview and architecture - Navigation and basic administration |
| Topic 2: Service Execution & Completion | 16% | - Forms, reports, and documentation - Service call lifecycle - Effort, material, and expense recording |
| Topic 3: Integration & Extensibility | 14% | - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA - Security and permissions |
| Topic 4: Reporting & Analytics | 14% | - Data export and analysis - Report templates and configuration - Standard reports and dashboards |
| Topic 5: Workforce Management & Dispatching | 16% | - Crowd service and technician management - Activity assignment and optimization - Resource planning and scheduling |
| Topic 6: Mobile Application | 16% | - Offline functionality and data synchronization - Check-in, checkout, and time recording - Field service mobile app features |
| Topic 7: Master Data Management | 12% | - Partners, skills, and service contracts - Organizational structure configuration - Equipment, item, and service call setup |
1. Which module in SAP filed Service Management is used to create documentation and guidelines for service execution? Choose the correct answer.
A) Master Data
B) Smart forms and Feedback
C) Planning and Dispatching
D) Administration
2. Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.
A) Workflow Steps Feature
B) Checkout Feature
C) Check in Feature
D) Activity Feedback Feature
E) GPS tracking Feature
3. Which of the following are typical Field Service Mobile App users? Choose the correct answer.
A) Field Service technicians
B) Back-office workers
C) Managers
D) Dispatchers
4. How would a field service technician update the service assignment status? Choose the correct answer
A) By adding a checklist
B) By opening the service assignments
C) By navigating to the address on the service assignments
D) By setting the relevant workflow step
5. Your customer needs to check the correctness of technicians time. material and expense entries. What is the best way to solve that requirement > Choose the correct answer.
A) Technician entries can only be changed in ERP itself
B) You need to login as a admin user to the Field Service App on the smartphone and can change technician entries there
C) Technicians entries are final and no adjustments can be done any more
D) Technician entries can be approved or modified in the Workforce Management App (Time and Material Journal)
E) Approval of material. expenses. millages or time efforts is not yet implemented
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |
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