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Nokia SDM Certification - PS NSOP Sample Questions:

1. As far as network operations meetings are concerned which of the following statements is correct?

A) In the regularly organised operational team meetings my major focus is to check the timekeeping and performance of the operations team members.
B) Due to cost saving measures I only organise network operations team meetings if major changes in scope or SLA's occur from customer side.
C) I'm organising regular operational team meetings in order to get a feeling about the status of the different operational teams.
D) I'm organising regular operational team meetings to keep the operations team fully informed about the operational status at a detailed level and to check if any re-planning and/or modification of the Transition or Transformation plan is required.

2. You are supporting the review of the SLA's and are asked to advise the two 'Exemptions' that will have MOST impact. Which are the 2 with MOST impact?

A) Non aligned 3rd Party SLA's & NSN Customer Contract SLA's & Performance/Capacity limitations arising caused by special holidays.
B) Planned downtime for activities necessary to maintain and optimise the network & non aligned 3rd Party SLA's & NSN Customer Contract SLA's.
C) Performance degradation caused by activities not approved by NSN & Planned downtime for activities necessary to maintain and optimise the network.
D) Planned downtime for activities necessary to maintain and optimise the network & Performance degradations caused by subcontractors.

3. What is the MOST important failure related to GNOC services that may result in a loss of operator business.

A) Failure to update the network configuration database.
B) Failure to resolve network faults.
C) Failure to achieve organizational KPI.
D) Failure to manage the internal communication in the NOC.

4. What statement BEST describes the correct solution when developing a new Field Operations organization?

A) Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located with Field Personnel.
B) Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
C) Subcontracting non Telco work, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
D) Subcontracting high volume work to reduce costs, People located at home, Spare Parts located to meet SLA requirements 24x7.

5. In an NSN outsourced contract, which set of contractual exemptions regarding matters out of the control of NSN should be recommended?

A) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-Performance degradations caused by subcontractors
B) - Performance degradation caused by matters not approved by NSN
-Network downtime caused by Maintenance
-Issues due to misalignment of the customers third party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
C) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations due to lack of Capex Investment by the operator
D) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of NSN Internal OLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays

Solutions: