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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

Question 1

What is best practice regarding the number of fields returned by a data source to a FlexCard?

A. Return all fields as a single concatenated value.
B. Return all available fields to ensure future flexibility.
C. Return fields in a standardized XML structure.
D. Return only the fields required for display or processing.

Question 2

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process the following steps:
Step 1: Enter account name to retrieve account information
Step 2: Review and edit account information
Step 3: Select products
Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?

A. Remove Step 1 and prefill the account information automatically.
B. Use Multi-select elements in Step 3 for the product list.
C. Use an Edit Block in Step 4 to enter payment information.
D. Divide Step 2 into two steps, so each task is distinct.

Question 3

A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back-office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor. Which three OmniStudio tools should the consultant recommend to meet these requirements? Choose 3 answers

A. DataRaptor Turbo Extract
B. DataRaptor Load
C. Integration Procedure
D. FlexCard
E. OmniScript

Question 4

A company needs an OmniScript to work correctly whether a user is on desktop or a mobile device, without building two separate scripts. Which OmniStudio feature addresses this requirement?

A. Custom Lightning Components only
B. LWC Overrides
C. Separate OmniScript versions per device type
D. Responsive design using standard OmniScript rendering

Question 5

A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns. Which feature should the consultant recommend to improve performance and address users concerns?

A. Chaining
B. Try Catch
C. Batch jobs
D. Conditions

Solutions: