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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about HP Services for Business Customers?

A) Post warranty service is ideal for customers that plan long periods of time between product replacements.
B) Preventative Maintenance Kit Replacement service for PCs is a good option to maintain hardware.
C) Defective Media Retention service is available only for printers.
D) Travel and Accidental Damage Protection cannot be sold together.

2. Which statement is true about HP Printing and Personal Systems Attach Services?

A) Consumer usage services enhance customer experience by offering a high level of security.
B) Deployment services gets hardware installed in businesses or connected at home, ready to use.
C) Usage services only target the Consumer market
D) Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.

3. What is an effect of adding services to hardware deals?

A) decreases profit
B) increases complexity of the offer
C) increases deal size
D) services selling has little effect on hardware deals

4. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Keep Safe
B) Remote Delete
C) Data Protection
D) Defective Media Retention

5. Which benefits can partners derive from selling and delivering HP Services rather than their own services? (Select three.)

A) Partners get priority access to parts for repair,
B) Partners receive a percentage of the rebate payment on their sales.
C) Partners receive extra rebates on all HP equipment sold.
D) Partners receive two funded headcount to join their sales team during first year.
E) Partners pay lower list prices on product line (only printer and computer) in scope
F) Partners can have more interventions as HP can dispatch them to any existing customer,

Solutions: