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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What are key success factors in message solving? (Choose two)

A) At first, try to guess.
B) Work without additional help.
C) Put yourself in the customer's shoes.
D) Focus on solving the customer's issue.

2. The customer has an error that can be reproduced on their system.
How do you proceed to investigate this issue?

A) Ask the customer to document the workflow step by step so that you can attempt to reproduce the issue on your internal system.
B) The customer is no longer entitled to support since they have caused a fault in the system.
C) The customer's system has the fault therefore you only need to use their system for further investigation and testing.
D) Ask the customer to use a different system since this installation is experiencing issues.

3. In which of the following situations would it be advisable to email the client rather than use the phone?

A) If you need to communicate a precise list of sequential actions to be followed by the client.
B) If the case has not been updated for several days and you have no concrete next steps.
C) If the client has multiple open issues.
D) If you do not fully understand the client issue.

4. How can you define the role of the Partner Services Advisor (PSA)? (Choose two)

A) Is available 24*7 by phone or email.
B) Liaises with the end customer of the Partner to assist with the booking process.
C) Acts as a single point of contact for partner needs within the partner Edge framework.
D) Develops a service plan.

5. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

A) MSY_SETUP
B) SOLMAN_WORKCENTER
C) SMSY
D) SMSY_SETUP

Solutions: