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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

1. Examine the exhibit.

What AirPort Extreme port does the number 3 identify?

A) FireWire
B) Power
C) USB
D) WAN
E) LAN

2. When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a MacBook 13-inch (Mid 2010)?

A) Logic board
B) Power adapter
C) RAM
D) Optical drive

3. You should periodically _____ your ESD mats.

A) clean
B) disconnect
C) replace
D) turn over

4. A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO

A) Look for cracks, dents or scratches on the exterior of the system
B) Open the hard disk drive to check for scratches or dust inside
C) Ask the customer to describe in detail how he abused his computer to the point that it no longer functions
D) Check for any unusual odors coming from the system, which might indicate spill damage
E) Connect the system to external speakers to check for sound output

5. The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?

A) Processor trays are interchangeable between similar Mac Pro (Early 2009) units.
B) It is required to remove the memory riser card in order to reset the SM
C) SMC firmware must always match on both boards.
D) Three internal buttons must be pressed in order to reset both SMCs.

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