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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which documentation category covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site?

A) Deployment reference guides.
B) End-user guides
C) Implementation guides.
D) Product document guides

2. In which migration process to Avaya Workforce Engagement can the test mode migration be used?

A) Server reuse
B) Side-by-side
C) Site migration
D) In-place

3. Happens when the framework installation fails?

A) The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.
B) All installation errors Will appear on the alarms page of Element Manager
C) The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file.
D) Errors Will appear in black text in the SR tool.

4. In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?

A) LoggerServerservice
B) Dedicated network connection
C) MDL database
D) Enterprise Manager

5. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Phone
B) Dialer
C) CMS
D) Quality

Solutions: