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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A) Application Enablement Services (AES)
B) Communication Control Toolkit (CCT)
C) Telephony Server Application Programming Interface (TSAPI)
D) Telephone Application Programming Interface (TAPI)

2. Which two statements are accurate regarding networking requirements in Avaya Proactive Contact (APC. installation? (Choose two.)

A) The APC server can use a DHCP address.
B) Traffic isolation is needed between the digital switch and the Application Enablement Services (AES).
C) APC supports Ethernet III networks with User Datagram Protocol (UDP) feature.
D) The connection between a PG230 and the Application server must be l0BaseT.
E) The supervisor workstation requires a DHCP address.

3. To enable the use of Predictive Blend Agents on a dialer, which two types of licenses are acquired from the WebLM server? (Choose two.)

A) Supervisor License
B) Preview Agent License
C) Predictive Agent License
D) Basic Agent License
E) Common Agent License

4. A system operator has accidentally deleted a very complicated and frequently used call selection file. The system operator must determine if the type of backup that is made every evening includes the files that allow this call selection to be restored.
Which two types of backups include a call selection file? (Choose two.)

A) data/stat files
B) database
C) system and calling lists
D) system configuration files

5. A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?

A) record specific messaging
B) record selection criteria
C) unit work list
D) virtual campaign

Solutions: