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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) force Account Code must be checked on the user's Supervisor tab.
B) User must be a member of a hunt group.
C) User must be defined as an agent in one-X Portal.
D) CCR Agent Must be checked on the user's Supervisor tab.

2. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
B) system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
C) system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase
D) system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database

3. Which two email client are supported for IP Office IMAP services? (Choose two.)

A) Microsoft office Communicator
B) Lotus Messages
C) Lotus Notes
D) MS Outlook

4. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).

A) One-X Portal
B) Voicemail Pro
C) IIS
D) ContactStore
E) CCR

5. A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server?

A) The Workgroup name must be in each server.
B) IP Office must be in a SCN.
C) VoiceMail Pro must be part of the domain.
D) The registry key is a string containing the name of the share.

Solutions: