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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. U+ Bank has recently started using Pega Customer Decision Hub to display the first credit card offer, the Standard card, to every customer who logs in to their website.
Which three tasks do you need to perform to implement this requirement? (Choose Three)

A) Define customer engagement polices
B) Create and configure the real-time container
C) Create the action and its web treatment
D) Set up business structure to Sales/CreditCards
E) Define customer contact policies

2. DRAG DROP
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.

3. MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?

A) Business weighting
B) Propensity
C) Context weighting
D) Action value

4. When a customer is offered an action that they already accepted, this is because_________.

A) the actions are filtered based on eligibility
B) the strategy is not customized to exclude previously accepted offers
C) there are no suppression rules defined
D) the customer intent was captured incorrectly

5. U+ Bank, a retail bank, wants to show home loan offers to customers who log in to their website. U+ Bank decides to use the Pega Customer Decision Hub.
What information does the U+ Bank website receive in response to the real-time container request by Customer Decision Hub?

A) Only relevant action details and its treatment details
B) Only the image location
C) Only the action name and description
D) Only the image location and its placement type

Solutions: