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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. An employee is motivated by economic success, well-being, world peace, and autonomy and self-reliance in the workplace. Which of the employee's motives is an instrumental value?

A) World peace
B) Economic
C) Prosperity
D) Autonomy and self-reliance

2. When is organizational culture a liability?

A) When core values are shared by different departments within the organization.
B) When the culture includes shared values on organizational goals.
C) When a strong organizational culture limits diversity within the organization.
D) When the organizational culture reduces ambiguity for employees.

3. Which method should be used to maximize team member participation in a global meeting?

A) Unilateral electronic messaging to facilitate communication
B) A Delphi-like sequence of notes via carrier mail to encourage dialog between members
C) Online using computer technologies and/or phone communication
D) Alpha-direct technologies to maintain communication links

4. What are two of the three forces that play a particularly important role in sustaining an organization's culture?

A) Personal background of key employees and socialization process
B) Personal background of key employees and selection process
C) Actions of top management and socialization process
D) Actions of top management and employee education level

5. Although team performance has been fairly good, members feel that more could be done to improve their effectiveness. They feel that some team members could be more collaborative. Which type of reward system could be used effectively in this situation?

A) A system that emphasizes group rewards for maximizing productivity
B) A system that emphasizes group rewards based on aggressive competitiveness
C) A system that emphasizes rewards for individual contributions as well as for selfless contributions
D) A system that emphasizes individual rewards for aggressive competitiveness

Solutions: