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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which process is responsible for ensuring that appropriate testing takes place?

A) Service level management
B) Knowledge management
C) Release and deployment management
D) Service asset and configuration management

2. Which one of the following generates demand for services?

A) Cost of providing support
B) Infrastructure trends
C) Service level agreements (SLA)
D) Patterns of business activity (PBA)

3. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A) Service level management
B) Service catalogue management
C) Demand management
D) Service transition

4. What are customers of IT services who work in the same organization as the service provider known as?

A) Strategic customers
B) Internal customers
C) Valued customers
D) External customers

5. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A) Incident management, problem management, service desk, request fulfillment, and event management
B) Event management, incident management, change management, and access management
C) Event management, incident management, problem management, request fulfillment, and access management
D) Incident management, service desk, request fulfillment, access management, and event management

Solutions: