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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"

A) Asset Tagging
B) Installation
C) Tracking and Recovery Services
D) Defective Media Retention

2. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A) HP Contractual Services
B) HP Maintenance Kit replacement
C) HP Post Warranty Care Pack
D) HP Refresh Services
E) HP Defective Media Retention

3. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Custom Contractual Services
B) HP Standard Contractual Services
C) HP Deployment Services
D) HP Care Pack Services

4. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Is there an RFP for services?
B) Is it to cover new equipment?
C) Would the customer benefit from an up-front payment?
D) Does the customer need to have one service agreement per serial number?
E) Does the customer environment contain multi-vendor equipment to support?
F) Would the customer fleet support solution benefit from onsite engineers?

5. How should you counter the following objection?
"I can repair my devices myself."

A) HP Services give you predictability and greater control of TCO.
B) HP standard warranty offers limited support for a short time period.
C) HP Services ensure that your equipment stays up and running.
D) HP Services allow you to choose from various options that best suit your needs.

Solutions: