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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this questions

A) Service technician team
B) Customer
C) Territory Manager
D) Service engineer
E) Responsible employee

2. You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.

A) Individual customers
B) Competitors
C) Group customer
D) Corporate customers

3. Which field is used for sending a spare parts confirmations from a SAP Cloud for Customer work ticket to SAP ERP?

A) Planned quantity
B) Target quantity
C) Consumed quantity
D) Actual quantity

4. How do you create an assignment for a service technician in SAP Service Cloud?

A) Use a time report
B) Use the Resource Scheduler
C) Use SAP Multi-resource Scheduling
D) Use a ticket routing rule

5. How do you enable use of the Resource Scheduler in SAP Cloud for Service?

A) Maintain a setting in the item processing types
B) Schedule mass release of assignments
C) Define time types in fine-tuning
D) Activate business configuration in scoping

Solutions: