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Salesforce Certified Business Analyst Sample Questions:

1. A business analyst JBA) for Northern Trail Outfitters (NTO) is reviewing the business backlog and determines that many of the requirements would require custom code that is expensive and hard to maintain.
The BA knows that the backlog should be prioritized by people who have knowledge of the features and functionary of the Salesforce Platform.
Who should own the process of prioritizing the business backlog?

A) The third-party implementation team, with support from the internal technology teams affected by the project who understand NTO's vision and strategy
B) The project manager, with support from the third-party implementation and business teams who understand both platform and business priorities.
C) The business teams affected, with support from the internal technology teams who understand ways to maximize Salesforce's declarative features

2. Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off.
Where should the BA track this milestone?

A) Sprint plan
B) Change log
C) Statement of work

3. Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
What are some communication best practices a BA should follow to help achieve this goal?
What are some communication best practices a BA should follow to help achieve this goal?

A) Ask questions and document the answers, make suggestions based on previous project success, and provide a meeting agenda period to each session>
B) Outline previous project experience, record and take notes for every meeting, and limit communication to weekly updates.
C) Ask each project team member to complete a survey, create a project plan, and delegate roles and responsibilities to stakeholders.

4. Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders.
What should the BA use to accomplish the goal?

A) Change management
B) Process mapping
C) Business analysis plan

5. A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.
What went wrong?

A) Failure to validate the application against the functional requirements
B) Failure to include all stakeholders in the requirements gathering process
C) Failure to perform thorough unit testing during the development process

Solutions: