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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) is real time
B) also synchronizes userIDs and passwords between DCS and Engagement Cloud
C) is required for every DCS instance
D) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

2. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A) Available
B) Start/Stop
C) Duration
D) Time Period
E) Interval

3. You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?

A) You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B) You have to edit the e-mail template and add HTML code to customize the standard text section.
C) You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D) You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

4. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add product ID(s) to the database component.
B) Configure products groups and product items in Engagement Cloud.
C) Add images as the product image will not be pulled from Engagement Cloud.
D) Add the Product object to your DCS application.

5. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add product ID(s) to the database component.
B) Configure products groups and product items in Engagement Cloud.
C) Add images as the product image will not be pulled from Engagement Cloud.
D) Add the Product object to your DCS application.

Solutions: